In our continuing efforts to keep your accounts secure, we've improved our debit card alert system for potential fraud. Our enhanced alert system utilizes email, text and automated calls to verify transactions as "fraud" or "no fraud." By contacting you and confirming the validity of the transaction, we can reduce or even prevent fraudulent items from posting to your account.
Here's how it works:
1. When potential fraud is detected, we will send you an email notification. The email will contain information about the transaction in question and will include the option to reply with "fraud" or "no fraud."
2. After the email has been sent, we will send you a text alert notification. The text message will include the option to reply with "Yes" if the transaction is valid or "No" if the transaction is fraud.
3. If no response is received from you, an automatic phone call will be generated that also includes transaction information in question with the option to confirm as "fraud" or "no fraud."
If you confirm that the transaction in question as "fraud," your card will be blocked and a Fraud Center Analyst will contact you for more information. If you cannot be reached to confirm the transaction as "fraud" or "no fraud", then a temporary block will be placed on your debit card until a response is received.
Here are some important tips and information that may be helpful:
1. Reach out to Security Bank to ensure that your contact information on file with us is current. Our Fraud Center alert system uses your email address, mobile phone, home phone and work phone when attempting to contact you regarding possible fraudulent transactions.
2. Remember that the Security Bank Fraud Center messages will never ask for your PIN or account number.
If you wish to speak with a Customer Care Representative, you may call 888-303-8298.